[Home](/)[Blog](/blog)How to Access Airbnb Review Data: API, Extractors, and What Actually Works

# How to Access Airbnb Review Data: API, Extractors, and What Actually Works

 ![Denis Gramm, StayAPI](/blog_post_author.png)

By Denis Gramm, StayAPI· Mar 28, 2026 ·11 min read

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Quick summary

This guide covers the routes to Airbnb review data: the host's review insights and export, extractor tools, review management tools, and a reviews API that returns any listing's reviews as JSON.

## Table of contents

- [Key Takeaways](#key-takeaways)
- [Why People Need Airbnb Review Data](#why-people-need-airbnb-review-data)
- [Does Airbnb Have a Public Reviews API?](#does-airbnb-have-a-public-reviews-api)
- [Airbnb Review Insights: What Hosts Can See](#airbnb-review-insights-what-hosts-can-see)
- [Three Ways to Access Airbnb Review Data](#three-ways-to-access-airbnb-review-data)
- [Airbnb Review Management Tools vs Review Data](#airbnb-review-management-tools-vs-review-data)
- [What Data Is Available in Airbnb Reviews](#what-data-is-available-in-airbnb-reviews)
- [Use Cases for Airbnb Review Data](#use-cases-for-airbnb-review-data)
- [Getting Started with StayAPI](#getting-started-with-stayapi)
- [FAQ](#faq)

![Three routes to Airbnb review data: a manual CSV export, an extractor tool that breaks, and a data API that returns structured JSON | StayAPI](https://stayapi.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsiZGF0YSI6MTQsInB1ciI6ImJsb2JfaWQifX0=--551df4745c17396f7cbe662d87d2cc89d0d07cb0/hero_a.png?disposition=inline)

If you've searched for an Airbnb reviews API, you've already hit a wall.  
 Airbnb doesn't offer a public API for review data.  
 Its official API is open only to approved software partners, and its review functions cover the listings of hosts who connect that software.  
 That's the most useful thing to know before you pick a route.  
 Hosts want to download their own reviews for tracking and CRM.  
 Property managers need review data across dozens of listings, updated automatically.  
 Developers need structured, programmatic access for dashboards, sentiment analysis, and competitive intelligence.  
 Three paths work: Airbnb's own review insights and data export (limited), browser-based review extractor tools (fragile), and data providers that deliver Airbnb reviews as structured JSON.  
 This guide covers all three, including where each one falls apart.

## Key Takeaways

- **Airbnb has no public reviews API.** Airbnb's [developer API](https://developer.withairbnb.com/) is restricted to approved software partners, and its review functions only cover the listings of hosts who connect that software.
- **Hosts can read their review insights, not export them.** The Insights page shows the overall rating, each category, and every review, one listing at a time, with no bulk download.
- **Three paths work:** the host's own insights and export, browser-based extractor tools, and data APIs. Each has real tradeoffs on reliability, automation, and scale.
- **A reviews API returns any public listing's reviews as JSON.** Text, star rating, date, reviewer first name, and the host's response, for your listings and your competitors'.
- **Airbnb review data is simpler than other platforms'.** Each review carries its overall rating only; the 6 category scores show as averages, never per review.

![Hosts, managers, and developers feeding Airbnb review data into a CRM, a dashboard, and a sentiment pipeline | StayAPI](https://stayapi.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsiZGF0YSI6MTYsInB1ciI6ImJsb2JfaWQifX0=--56aea3a61e15edd3dce5327ef65f6f3a56ca39c3/why_people_need_airbnb_review_data_a.png?disposition=inline)

## Why People Need Airbnb Review Data

Can you extract your reviews from Airbnb?  
 Technically yes, but not easily, and your reason for wanting them shapes which path makes sense.

### Hosts

You want to download your Airbnb reviews for record-keeping, response tracking, or feeding them into a CRM.  
 Airbnb's dashboard shows your reviews, but there's no bulk export button.  
 If you manage a single listing and just want a personal copy, that's one problem.

### Property Managers

You're running 10 to 100+ listings across Airbnb and other booking sites.  
 Copy-pasting reviews from each listing page by hand doesn't scale past a few listings.  
 You need review data consolidated in one place and updated daily.

### Developers

You're building something: a reputation dashboard, a sentiment analysis pipeline, an AI concierge, a competitive intelligence tool.  
 You need structured data you can query, with no HTML to parse.

## Does Airbnb Have a Public Reviews API?

No.  
 Airbnb's official API exists, but it's restricted to approved software partners that sign Airbnb's API terms and pass its [data security review](https://www.airbnb.com/help/article/3418).  
 Its review functions serve those partners' hosts: [property management tools](https://help.guestyforhosts.com/hc/en-gb/articles/9350827589533) use it to handle reviews, such as reviewing guests automatically, for the host's own listings only.  
 Nothing official reads reviews for listings you don't manage.  
 What does exist is an internal API that Airbnb's own apps use.  
 Some developers have reverse-engineered parts of it.  
 It's undocumented, unsupported, and breaks without notice.  
 Building anything production-grade on top of it is asking for trouble.  
 Reviews are one slice of the same wall: for listing details, pricing, and availability calendars, our [Airbnb data API guide](https://stayapi.com/blog/airbnb-data-api) maps those routes.

## Airbnb Review Insights: What Hosts Can See

Airbnb review insights live in your hosting dashboard under Menu \> Insights \> Reviews (or Performance \> Quality if you use professional hosting tools).  
 The page shows your [overall rating against similar listings, a rating for each category, and the full text of each review](https://www.airbnb.com/help/article/3931).  
 Guests rate the stay overall and in 6 categories (cleanliness, accuracy, check-in, communication, location, and value), and the overall rating is a separate question from the six.  
 Your average overall rating appears near the listing title [once at least 3 guests have rated the home](https://www.airbnb.com/help/article/1257).  
 Read the number against the market, because Airbnb ratings run high.  
 In our [Airbnb ratings study](https://stayapi.com/blog/airbnb-ratings) of 6,348 listings in 15 markets, the median rated listing scored 4.95, and a 4.8 sat in the bottom 28% of the sample.  
 The Insights page is for reading, one listing at a time.  
 For a copy of your data, the route is Account \> Privacy \> Request your data: a one-off export of your account data, built for privacy requests, that you'd still have to parse.

## Three Ways to Access Airbnb Review Data

### Option 1: Insights and the Data Export (Hosts Only)

Good for one-time personal record-keeping: read your reviews in Insights, or request the account export.  
 Not useful for automation, multi-listing management, competitor listings, or anything you need to repeat.

### Option 2: Airbnb Review Extractor Tools

Browser-based scraping tools (sometimes called bnb reviews extractors) can pull Airbnb reviews from listing pages.  
 You input a listing URL → you get a CSV of reviews back.  
 Good for one-off extractions and small datasets.  
 But they break when Airbnb changes its pages (which happens regularly), need manual setup per run, and don't update on their own.  
 For anything ongoing, the maintenance adds up fast; our [Airbnb scraper guide](https://stayapi.com/blog/airbnb-scraper) compares the tools and what each costs to keep running.

### Option 3: A Reviews API

Data providers offer a maintained API that handles Airbnb data extraction and delivers it as structured JSON.  
 StayAPI is one example: one API key covers Airbnb reviews alongside Booking.com, Expedia, Agoda, Tripadvisor, Google, and Trip.com reviews.  
 You make a request, you get current reviews back, with no per-platform extraction logic to maintain.  
 Good for property managers running multiple listings, developers building review dashboards across booking sites, and anyone who needs this to work reliably in production.

### How the Three Options Compare

| | **Insights and export** | **Extractor tools** | **StayAPI** |
| --- | --- | --- | --- |
| **Reliability** | High (official) | Low (page-dependent) | High (API-based) |
| **Update frequency** | On-demand, manual | On-demand, manual | Real-time, on request |
| **Competitor listings** | No | Yes, one at a time | Yes |
| **Other booking sites** | No | No | Yes |
| **Technical skill** | None | Low to medium | Low (API key) |
| **Production-ready** | No | No | Yes |

## Airbnb Review Management Tools vs Review Data

An Airbnb review management tool is usually part of a property management system connected to Airbnb's partner API.  
 It writes replies, sends review reminders, and reviews guests for the host's own listings, because that's what the official API allows.  
 It doesn't read competitors' reviews, and its data stays inside the tool.  
 A reviews API covers the other half of the job: reading reviews from any public listing and landing them in your own database, spreadsheet, or dashboard.  
 Many property managers run both: the management tool to reply, the data feed to measure.

## What Data Is Available in Airbnb Reviews

If you're looking to download all reviews on an Airbnb listing, here's what you can actually get programmatically.

### What You Get

| Field | Description |
| --- | --- |
| **Review text** | Full guest comment, with its language |
| **Star rating** | Overall score, 1 to 5 |
| **Review date** | When the review was posted |
| **Reviewer** | First name and profile ID |
| **Host response** | Response text (if the host responded) |
| **Listing ID** | The listing the review belongs to, with its total review count |

### What You Don't Get

The [6 category](https://www.airbnb.com/help/article/1257) averages show on listing pages and in the host's Insights, but each public review carries only its overall rating, so per-review category scores aren't available programmatically.  
 Reviewer profile details, review history, and reviews removed by Airbnb are also not included.

### How This Compares to Other Booking Sites

Airbnb's review data is simpler than what you get from other platforms.  
 Booking.com splits each review into what the guest liked and what they didn't, next to the score.  
 Tripadvisor reviews can carry their own subratings, such as value and cleanliness.  
**Airbnb gives you the review text, overall rating, and basic metadata.**  
 That's enough for volume tracking, response monitoring, and sentiment analysis, but don't expect the same granularity you'd get from Booking.com or Tripadvisor.

## Use Cases for Airbnb Review Data

- **Reputation monitoring.** Track new reviews as they appear across all listings. Get alerted when sentiment drops. Respond faster.
- **Sentiment analysis.** Feed review text into a language model to find recurring complaints (noise, cleanliness, check-in process) across a portfolio; our [review sentiment analysis guide](https://stayapi.com/blog/hotel-review-sentiment-analysis) walks through the method.
- **Competitive intelligence.** Pull reviews from competitor listings to see what their guests praise and complain about.
- **Cross-site review consolidation.** Combine Airbnb reviews with Booking.com, Expedia, and Tripadvisor data in one dashboard, for property managers listing on several platforms.
- **AI-powered response drafting.** Use review text as input to draft personalized host responses at scale.

![Four steps from sign up to a first Airbnb reviews API call | StayAPI](https://stayapi.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsiZGF0YSI6MTUsInB1ciI6ImJsb2JfaWQifX0=--10f16e482f18d22c2a727b9edde2acc4369b5381/getting_started_with_stayapi_a.png?disposition=inline)

## Getting Started with StayAPI

1. Sign up at [stayapi.com](https://stayapi.com/users/sign_up). No credit card required, no Airbnb partnership needed.
2. Try the [free Airbnb review extractor](https://stayapi.com/free-tools/airbnb-reviews) to preview the data before writing any code. Enter a listing URL and see the structured response.
3. Make your first call with a listing URL:

```
curl -G "https://api.stayapi.com/v1/airbnb/listing/reviews-from-url" \
  -H "x-api-key: your_api_key" \
  -d url=https://www.airbnb.com/rooms/19547838 \
  -d limit=3
```

The response, truncated:

```
{
  "success": true,
  "listing_id": "19547838",
  "total_count": 606,
  "has_more": true,
  "reviews": [
    {
      "id": "1809526165466529528",
      "rating": 5,
      "text": "My stay was absolutely amazing. Paul and his co hosts were so nice and friendly...",
      "language": "en",
      "created_at": "2026-11-01T16:05:28Z",
      "reviewer": {"id": "522418003", "name": "Venkat"},
      "host_response": null
    },
    ...
  ]
}
```

1. Page through the rest with `has_more`, or call by listing ID; the full endpoint reference is in the [Airbnb reviews API documentation](https://stayapi.com/docs/endpoints/airbnb/reviews-from-url).
2. Plug the JSON into your system, Google Sheets, Looker Studio, or no-code tools like N8N and Make.com.

For teams wanting a walkthrough, [book a demo call](https://stayapi.com/book-demo).

## FAQ

### Does Airbnb have a reviews API?

No public one.  
 Airbnb's official API is partner-only, and its review functions cover only the listings of hosts connected through that software.  
 For reading reviews on any listing, a data provider's Airbnb review API is the production-ready option.

### How do I see my Airbnb reviews?

As a host, open your hosting dashboard and go to Menu \> Insights \> Reviews, where you'll find your overall rating, each category rating, and every review.  
 As a guest, the reviews hosts wrote about you appear on your Airbnb profile.

### How do I see my Airbnb rating?

Hosts see their overall and category ratings in Insights, next to similar listings.  
 The average overall rating appears on the listing once at least 3 guests have rated it.

### Can I download my Airbnb reviews?

Yes, through the account data export (Account \> Privacy \> Request your data).  
 It's manual and limited.  
 For automation across multiple listings, a data provider handles this at scale.

### How do I connect Airbnb reviews to Google Sheets or Power BI?

Pull the reviews as JSON on a schedule and land them in your destination with a connector or no-code workflow.  
 Step-by-step guides exist for [Google Sheets](https://stayapi.com/integrations/airbnb-reviews-to-google-sheets), [Power BI](https://stayapi.com/integrations/airbnb-reviews-to-power-bi), and [Looker Studio](https://stayapi.com/integrations/airbnb-reviews-to-looker-studio).

### How do I connect Airbnb reviews to BigQuery?

Load each pull into a BigQuery table keyed on the review `id`, so a rerun adds new reviews without duplicating old ones.  
 The [Airbnb reviews to BigQuery guide](https://stayapi.com/integrations/airbnb-reviews-to-bigquery) has the setup.

### How often does Airbnb review data update via StayAPI?

It's real-time.  
 You make an API call, you get current data back.  
 There's no batch sync or update schedule to wait on.

### Can I get reviews for competitor Airbnb listings?

Yes.  
 Any public Airbnb listing URL can be tracked, your own properties and everyone else's.

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## Table of contents

- [Key Takeaways](#key-takeaways)
- [Why People Need Airbnb Review Data](#why-people-need-airbnb-review-data)
- [Does Airbnb Have a Public Reviews API?](#does-airbnb-have-a-public-reviews-api)
- [Airbnb Review Insights: What Hosts Can See](#airbnb-review-insights-what-hosts-can-see)
- [Three Ways to Access Airbnb Review Data](#three-ways-to-access-airbnb-review-data)
- [Airbnb Review Management Tools vs Review Data](#airbnb-review-management-tools-vs-review-data)
- [What Data Is Available in Airbnb Reviews](#what-data-is-available-in-airbnb-reviews)
- [Use Cases for Airbnb Review Data](#use-cases-for-airbnb-review-data)
- [Getting Started with StayAPI](#getting-started-with-stayapi)
- [FAQ](#faq)

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