Booking.com has no public reviews API.
Despite being the world's largest OTA by review volume, there's no official developer endpoint for review data.
If you've been searching for a Booking.com review API hoping to find a reviews endpoint buried in their developer docs, you can stop looking.
It doesn't exist.
But the data is worth chasing.
Booking.com reviews are the most data-rich of any OTA: positive and negative comment fields split separately, sub-category scores across 7 dimensions, reviewer country, review language, and room-level detail.
That's pre-labeled sentiment and structured metadata that other platforms simply don't provide.
Three paths exist: the Booking.com partner dashboard (limited), scraper and extractor tools (fragile, and Booking.com fights back hard), and third-party data providers that deliver Booking.com review data as structured JSON.
This guide covers all three, including where each one falls apart.
Key Takeaways
- Booking.com has no public API for review data. The Booking.com Partner API (Connectivity API) covers rates, availability, and reservations. Reviews are explicitly excluded.
- Booking.com has the richest review schema of any OTA. Positive and negative comments arrive in separate fields, pre-labeled. Sub-category scores (staff, cleanliness, location, facilities, value, comfort, wifi) are consistently populated.
- Three paths work: the Booking.com extranet (manual, no export), scraper/extractor tools (very high failure rate), and third-party data providers. Booking.com's anti-scraping infrastructure is among the most aggressive of any OTA.
- Pre-labeled sentiment eliminates NLP overhead. The positive/negative comment split means you can build sentiment dashboards without any natural language processing.
- A data API delivers Booking.com reviews as structured JSON alongside Agoda, Expedia, Airbnb, TripAdvisor, and Google Hotels through a single integration.
Why Booking.com Review Data Is Worth the Effort
Booking.com is the highest-volume OTA for reviews across Europe, the Middle East, and increasingly Asia-Pacific.
For most hotels, it's their single largest source of guest feedback.
A hotel with 1,000 reviews on Booking.com might have 200 on TripAdvisor and 100 on Google.
Ignoring Booking.com review data means ignoring the majority of your guest voice.
But the volume isn't even the most interesting part.
Booking.com has the richest review schema of any major OTA.
Unlike TripAdvisor or Agoda, Booking.com splits review text into positive and negative comment fields.
That's sentiment pre-labeled at the source, without NLP.
Sub-category scores (staff, cleanliness, location, facilities, value, comfort, wifi) are consistently populated and available for analysis.
Review language tags make it easy to segment feedback by source market.
This schema richness is the reason Booking.com review data is worth the extra effort to access.
The data tells you more per review than any other platform.
Does Booking.com Have a Public Reviews API?
No.
Booking.com has no public API for review data.
What Booking.com does offer is the Partner API (also called the Connectivity API), available to registered accommodation partners.
It covers rates, availability, reservations, and property content.
Reviews are not part of it.
The Booking.com Pulse app and extranet dashboard show review analytics to property managers inside the UI.
But the data is locked behind the interface: no export, no CSV, no programmatic access.
One detail that confuses people: Booking.com does allow registered partners to submit review responses via their API.
But reading review data is a separate (unsupported) capability.
Being able to respond to reviews programmatically doesn't mean you can read them programmatically.
No official path exists for extracting Booking.com review data through their API.
If you need it in a format your software can work with, you need a third-party solution.
Three Ways to Access Booking.com Review Data
Option 1: Booking.com Extranet Dashboard (Manual)
Property managers can view and respond to reviews inside the Booking.com extranet under the "Guest reviews" section.
Reviews can be read and responded to one at a time.
No bulk export.
No CSV download.
No structured data access.
Good for individual property owners checking and responding to reviews manually.
Completely unscalable: copying reviews for more than one or two properties is not feasible.
Option 2: Scraper and Extractor Tools
Tools like Apify, Outscraper, or custom Python scrapers target Booking.com property pages to extract review data.
If you've been searching for "free scraping reviews from Booking.com," this is what shows up.
Good for one-off research pulls, small datasets, and academic projects.
But here's the reality: Booking.com has some of the most aggressive anti-scraping infrastructure of any OTA.
CAPTCHAs, bot detection, frequent HTML structure changes, and IP rate limiting make scrapers high-maintenance and unreliable.
A booking reviews extractor that worked last week may fail today because the page structure changed overnight.
For anything beyond a one-time pull, the maintenance cost makes scraping Booking.com impractical for production use.
Option 3: A Property Data API
Third-party data providers offer a maintained API that handles Booking.com data extraction and delivers it as structured JSON.
StayAPI is one example.
One API key covers Booking.com alongside Agoda, Expedia, Airbnb, TripAdvisor, and Google Hotels.
You make a request → you get the full Booking.com review schema back: positive comment, negative comment, sub-category scores, language, reviewer country.
Good for revenue management agencies monitoring portfolios, developers building multi-OTA dashboards, and hotel chains running competitive intelligence at scale.
How the Three Options Compare
| Extranet Dashboard | Scraper Tools | Data API (StayAPI) | |
|---|---|---|---|
| Reliability | High (official UI) | Very low (aggressive bot detection) | High (API-based) |
| Update frequency | Manual | On-demand, manual | Real-time, on request |
| Bulk export | No | Yes (when it works) | Yes (structured JSON) |
| Multi-OTA support | No | Per-platform setup | Yes (6 OTAs, one key) |
| Technical skill | None | High | Low (REST API) |
| Production-ready | No | No | Yes |
What Booking.com Review Data Looks Like
This is where Booking.com data gets genuinely interesting.
The schema is richer than any other OTA, and that richness unlocks use cases that aren't possible with other platforms.
Fields Available
| Field | Example Value | Description |
|---|---|---|
| Positive comment | "The service was impeccable and the location is perfect." | Guest's positive feedback as free text (Booking.com-specific split) |
| Negative comment | "Room was a bit small for the price." | Guest's negative feedback as free text (Booking.com-specific split) |
| Overall score | 9.0 |
Numeric rating out of 10 |
| Reviewer country | "fr" |
Two-letter ISO country code |
| Review language | "en" |
Language the review was written in |
| Room type | "Deluxe Bungalow" |
Room category the guest stayed in |
| Nights stayed | 5 |
Length of stay |
| Traveler type | "Couple" |
Solo, couple, family, business, friends |
| Hotel response | "Thank you for your kind review!" | Response text (if responded) |
| Review date | "2024-02-15" |
When the review was posted |
Sub-category scores (staff, cleanliness, location, facilities, value, comfort, wifi) are available through the review scores endpoint, broken down by overall and by traveler type.
What Makes Booking.com Reviews Uniquely Valuable
The positive/negative comment split is the standout feature.
You don't need NLP to separate positive from negative feedback.
It comes structured from the source.
Sub-category scores let you track cleanliness or staff ratings independently without text analysis.
A hotel might have a strong overall score but a declining cleanliness rating that's only visible in the sub-scores.
Reviewer country plus review language together let you segment by source market without any additional processing.
A hotel could discover that its cleanliness score is being pulled down specifically by guests from one market while the overall numbers look fine.
That kind of insight is invisible in a dashboard but clear in the structured data.
Sample API Response
Here's what the review data looks like from StayAPI's Booking.com reviews endpoint:
{
"success": true,
"hotel_id": "1302021",
"data": {
"reviews_returned": 1,
"reviews": [
{
"id": "879a6d0c104fafb9",
"score": 9.0,
"reviewed_date": "2024-02-15T10:30:00",
"guest": {
"name": "Sophie M.",
"country": "FRANCE",
"country_code": "fr",
"traveler_type": "Couple"
},
"stay_details": {
"room_type": "Deluxe Bungalow",
"nights": 5
},
"review": {
"title": "Exceptional luxury experience",
"positive": "The service was impeccable and the location is perfect.",
"negative": null,
"language": "en"
},
"partner_reply": "Thank you for your kind review!"
}
]
}
}
Use Cases for Booking.com Review Data
Each of these is a real production use case, and several are only possible because of Booking.com's richer schema.
- Reputation monitoring at scale. Track score changes across a portfolio of properties. A 0.2-point drop in cleanliness score over 30 days is invisible in the dashboard but clear in API data pulled regularly.
- Pre-labeled sentiment analysis. Use the positive/negative comment split to build sentiment dashboards without NLP infrastructure. The data arrives pre-labeled. Just aggregate and visualize.
- Sub-category benchmarking. Compare your cleanliness, staff, and value scores against a comp set property by property. Track which sub-categories are moving and in which direction.
- Source market intelligence. Combine reviewer country and review language to understand which markets are driving your ratings up or down. Useful for targeted marketing and operational decisions.
- Cross-OTA review consolidation. Pull Booking.com reviews alongside Agoda, TripAdvisor, Expedia, and Airbnb into one schema. Essential for any hotel with meaningful presence across multiple platforms.
- Automated response workflows. Feed the positive and negative comment fields separately into a response-drafting tool for faster, more relevant guest responses.
Getting Started with StayAPI
- Sign up at stayapi.com. No credit card required, no Booking.com partner agreement needed.
- Try the free Booking.com reviews tool to preview the data before writing any code. Enter a property URL and see the structured response.
- Add your property using its Booking.com hotel ID and select the reviews data stream.
- Make your first call:
curl -X GET "https://api.stayapi.com/v1/booking/hotel/reviews?hotel_id=1302021&page=1&per_page=10" \
-H "x-api-key: YOUR_API_KEY"
You provide the Booking.com hotel ID and your API key → you get structured JSON back with the full review schema.
For the full endpoint reference, see the Booking.com reviews API documentation.
Plug it into your system, Google Sheets, Looker Studio, Power BI, or no-code tools like N8N and Make.com.
For teams wanting a walkthrough, book a demo call.
FAQ
Does Booking.com have a reviews API?
No public reviews API exists.
The Booking.com Partner API covers rates, availability, and reservations, not review data.
Third-party providers like StayAPI are the production-viable option for programmatic access to Booking.com review data.
Can I access Booking.com reviews as a Booking.com partner?
Not programmatically.
Booking.com partners can view and respond to reviews in the extranet.
The Partner API supports submitting review responses, but there's no endpoint for reading or exporting review data.
How do I extract Booking.com reviews?
Three options: the extranet dashboard (manual, no export), scraper tools (unreliable, Booking.com has aggressive bot detection), or a data provider like StayAPI (structured JSON, real-time on request).
What data fields does Booking.com review data include?
Positive comment, negative comment, overall score, reviewer country, review language, room type, nights stayed, traveler type, and hotel response.
Sub-category scores (staff, cleanliness, location, facilities, value, comfort, wifi) are available through the review scores endpoint.
How often does Booking.com review data update via StayAPI?
It's real-time.
You make an API call, you get current data back.
There's no batch sync or update schedule to wait on.
Can I get Booking.com reviews for competitor properties?
Yes.
Any public Booking.com property can be tracked, not just your own.