Privacy Policy

Introduction

At StayAPI, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. Please read this privacy policy carefully.

StayAPI is a service operated by Botster PTE LTD, a company incorporated in Singapore. For the purposes of applicable data protection law, Botster PTE LTD is the entity responsible for your personal information when you use StayAPI ("we", "us", "our").

If you do not agree with the terms of this privacy policy, please do not access the service.

1. Information We Collect

1.1 Personal Information You Provide

When you register for an account, we collect:

• Name and email address
• Company name and website (optional)
• Billing information (processed securely through our payment provider)
• Communications you send to us

1.2 Automatically Collected Information

When you use our Service, we automatically collect:

• API usage data and request logs
• IP addresses and device information
• Browser type and operating system
• Access times and dates
• Pages viewed and actions taken
• Error logs and performance data

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.

2. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues
• Enforce our Terms of Service and prevent abuse
• Comply with legal obligations
• Send marketing communications (with your consent)

2.1 Legal Bases for Processing (EEA/UK Users)

If you are located in the European Economic Area or the United Kingdom, we process your personal information only where we have a legal basis to do so, including:

• Performance of a contract: To provide and operate the Service you request.
• Legitimate interests: To secure and improve our Service, prevent abuse, and understand how it is used, provided these interests are not overridden by your rights.
• Legal obligations: To comply with applicable laws and regulations.
• Consent: For certain marketing communications or optional features, where required by law.

3. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share your information in the following situations:

3.1 Service Providers

We share information with third-party vendors who perform services on our behalf, such as:

• Payment processing
• Email delivery services
• Analytics services
• Customer support tools
• Infrastructure providers

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

3.4 Consent

We may share your information with your consent or at your direction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication requirements
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide the services you've requested
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records for analysis and/or audit purposes

When your personal information is no longer required, we will securely delete or anonymize it.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

6.1 European Union (GDPR)

If you are a resident of the European Economic Area (EEA), you have the right to:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Restriction: Request restriction of processing
• Portability: Request transfer of your data
• Object: Object to our processing of your data
• Withdraw consent: Where processing is based on consent

6.2 California (CCPA)

If you are a California resident, you have the right to:

• Know what personal information is collected
• Know whether your information is sold or disclosed
• Say no to the sale of personal information
• Access your personal information
• Request deletion of your personal information
• Not be discriminated against for exercising your rights

To exercise any of these rights, please contact us at info@stayapi.com. We may ask you to provide certain information to verify your identity before responding to your request, and we will respond within the time period required by applicable law.

7. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your jurisdiction. We take appropriate measures to ensure that your data receives an adequate level of protection in the jurisdictions in which we process it.

By using our Service, you consent to the transfer of your information to our facilities and to third parties as described in this Privacy Policy.

8. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

9. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Marketing Communications

With your consent, we may send you promotional emails about new features, special offers, or other information we think you may find interesting. You can opt-out of these communications at any time by:

• Clicking the unsubscribe link in any marketing email
• Updating your preferences in your account settings
• Contacting us directly

11. Do Not Track

Our Service does not currently respond to Do Not Track (DNT) browser signals. However, you can control cookies through your browser settings and other tools.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending an email notification for significant changes

You are advised to review this Privacy Policy periodically for any changes.

13. Cookie Policy

13.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience and understand how you use our Service.

13.2 Types of Cookies We Use

• Essential Cookies: Required for the Service to function properly (authentication, security)
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how you use our Service
• Marketing Cookies: Used to deliver relevant advertisements (if applicable)

13.3 Managing Cookies

Most browsers allow you to control cookies through their settings. However, limiting cookies may impact your experience with our Service.

14. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with your local data protection supervisory authority if you believe we have not adequately addressed your concerns.