Portfolio Overview Demo

Apex Hospitality Group

Updated Mar 18, 2026 Live data

Total properties

Across 8 markets

Reviews monitored

10,050

Last 12 months

Avg sentiment

81%

Portfolio-wide positive

Needing attention

Properties flagged

Portfolio health

Hotel	City	Booking	Google	Reviews	Sentiment	Status	Updated
The Westfield Dallas	Dallas, TX	6.8	3.2	820	57%	Urgent	Mar 18
The Meridian Austin	Austin, TX	7.4	3.6	1,140	64%	Urgent	Mar 18
Riverside Inn Portland	Portland, OR	7.2	3.5	650	64%	Watch	Mar 17
Pacific Breeze LA	Los Angeles, CA	7.8	4.0	980	80%	Good	Mar 18
Citadel Downtown Chicago	Chicago, IL	8.2	4.1	1,320	82%	Good	Mar 18
Harborview Suites Seattle	Seattle, WA	8.4	4.3	890	84%	Good	Mar 18
Bayside Inn Miami	Miami, FL	8.6	4.2	1,050	85%	Good	Mar 17
Lakefront Retreat Minneapolis	Minneapolis, MN	8.8	4.4	720	88%	Good	Mar 18
The Grand Pacific SF	San Francisco, CA	9.0	4.5	1,480	90%	Good	Mar 18
Summit Lodge Denver	Denver, CO	9.2	4.6	1,000	93%	Good	Mar 18

Alerts

The Westfield Dallas — Sentiment dropped below 60%

Sentiment has declined for 4 consecutive months. Top complaint: slow front desk service and parking issues. 12 negative reviews in the last 30 days.

The Meridian Austin — 8 unanswered negative reviews

Negative reviews on Booking.com and Google have gone unanswered for 14+ days. Competitors are responding within 48 hours.

Riverside Inn Portland — Google rating dipped to 3.5

Google rating dropped from 3.8 to 3.5 over the last 60 days. Three 1-star reviews mention cleanliness concerns.

Portfolio sentiment trend

Sentiment by property — last 12 months

Positive sentiment percentage per hotel

Grand Pacific SF Harborview Seattle Meridian Austin Bayside Miami Citadel Chicago Westfield Dallas Summit Denver Pacific Breeze LA Lakefront MN Riverside Portland

Performance split

Top performers

Summit Lodge Denver

93% sentiment · 9.2 Booking · 4.6 Google

The Grand Pacific SF

90% sentiment · 9.0 Booking · 4.5 Google

Lakefront Retreat Minneapolis

88% sentiment · 8.8 Booking · 4.4 Google

Needs attention

The Westfield Dallas

57% sentiment · 6.8 Booking · 3.2 Google

The Meridian Austin

64% sentiment · 7.4 Booking · 3.6 Google

Riverside Inn Portland

64% sentiment · 7.2 Booking · 3.5 Google

Portfolio insights

Trend

Two properties declining for 4+ months

Westfield Dallas and Meridian Austin show sustained negative trajectories. Without intervention, both risk dropping below competitive thresholds in their markets.

Schedule GM reviews

Opportunity

Summit Lodge on track for brand award

With 93% positive sentiment and rising, Summit Lodge Denver is a candidate for "Property of the Year" recognition. Amplify their best practices across the portfolio.

Share best practices

Risk

Response rates vary widely across properties

The Meridian Austin has 8 unanswered negative reviews while Summit Lodge responds within 24 hours. Inconsistent response rates damage portfolio brand perception.

Standardize response SLA

Benchmark

Portfolio avg (81%) trails industry (84%)

The portfolio average positive sentiment of 81% is 3 points below the industry benchmark of 84%. Lifting the bottom 3 properties would close this gap entirely.

Target bottom 3 properties

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